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Frequently Asked Questions

General

What is Nourish?

Nourish is a Telehealth nutrition counseling platform that connects patients with Registered Dietitian Nutritionists (RDNs). We're available in all 50 states and have a network of 9,000+ dietitians who specialize across dozens of conditions and health goals.

Here's how it works: after signing up and verifying your insurance, you browse our dietitian directory, choose a provider who fits your needs, and book a telehealth appointment via Zoom. Your first session is a comprehensive assessment where your dietitian gets to know your health history, goals, and lifestyle and builds a personalized care plan. Follow-up sessions put that plan into action with ongoing coaching, accountability, and adjustments over time.

Between sessions, you can message your dietitian, log meals, track progress, and access recipes and resources through the Nourish app. 94% of our patients pay $0 out-of-pocket — Nourish handles all insurance verification and claim submissions so you can focus on your health.

What is a registered dietitian? Why should I see a dietitian?

Registered Dietitian Nutritionists (RDNs) are health professionals specializing in food and nutrition. Dietitians provide a behavioral health approach to nutritional care to help you reach your long-term health goals. To learn more about our approach to care, click here.

Registered Dietitian Nutritionist (RDN) is a nationally recognized credential. At Nourish, all our dietitians are RDNs, which means that they have completed a Bachelor or Master’s degree in Nutrition, passed a national exam, and complete a number of ongoing continuing education credits annually.

Are dietitians the same thing as nutritionists?

No, they are not the same. The title "nutritionist" is not a protected title, which means that anyone, including yourself, can call themselves a nutritionist. At Nourish, all our providers are Registered Dietitian Nutritionists (RDN) which is a legally protected title. Registered Dietitian Nutritionists must complete a Bachelor or Master's degree in Nutrition, pass a national exam, and complete a number of ongoing continuing education credits annually. Read our blog post to learn more!

With Nourish, you can be sure that you are speaking with licensed health professionals that have been trained in nutrition and dietary intervention. To learn more about our approach to care, please click here.

How many appointments will I need?

It depends on your goals and health conditions, and your dietitian will give you a personalized recommendation during your first session. That said, here's a general sense of what to expect:

Most patients meet with their dietitian weekly or biweekly, especially at the start of care. Initial sessions & follow ups will typically be 50–60 minutes. As you build momentum and healthy habits become more routine, many patients space appointments out to monthly check-ins.

There are no minimums or commitments — your care plan is entirely flexible and adjusts as your needs change!

Do providers at Nourish work with children?

Yes, at Nourish we have many dietitians who specialize in working with children. We have experience in dealing with nutrition issues related to children, including overweight/underweight, diabetes, hypercholesterolemia, food allergies, and eating disorders.

Do any of your dietitians speak Spanish?

Yes, we have several team members who speak Spanish! They can help you make your appointment. To see a list of our Spanish-speaking dietitians, kindly visit our "Find A Provider" page by following this link: https://www.nourish.com/find-a-provider. Once there, use the dropdown menu to select the Spanish language option. This will display a comprehensive list of our present dietitians who are proficient in Spanish and available to assist you. ¡Sí, tenemos varios miembros del equipo que hablan español! Ellos pueden ayudarte a agendar tu cita. Para ver una lista de nuestros dietistas que hablan español, por favor visita nuestra página "Encontrar un Proveedor" siguiendo este enlace: https://www.nourish.com/find-a-provider. Una vez allí, utiliza el menú desplegable para seleccionar la opción de idioma español. Esto mostrará una lista completa de nuestros dietistas actuales que son proficientes en español y están disponibles para asistirte.

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Which states can you see patients in?

Nourish is available in all 50 states!

I was referred to Nourish by my doctor, what are the next steps?

If you had not yet received an email/SMS message prompting you to sign up with Nourish, please reach out to our support team at support@nourish.com and we would be happy to get you set up as soon as possible.

How do I know which dietitian is right for me?

During the sign up process, we’ll match you with available dietitians based on the specialty areas you select. You’ll have a chance to review the dietitians profiles that have available appointments in the next 3 weeks so you can learn more about their background and approach to care.

Patients can always browse the Nourish dietitian directory and filter by specialty, language, availability, and insurance, and review profiles and book directly with whoever fits their needs. Contact support at support@nourish.com if you need help finding the right match.

How do I check for dietitians who speak my language?

To find providers who speak languages other than English, you can utilize the "Language" drop-down on our "Find a Provider" page, accessible through this link: https://www.nourish.com/find-a-provider.

How does the Nourish grocery credit program work?

The Nourish grocery credit program provides select patients with a credit toward purchasing healthy meals to support their diet and nutrition journey. As you meet specific appointment milestones with your dietitian, you'll receive a prepaid grocery gift card to help cover the cost of nutritious food.

How do I know if I’m eligible for grocery credits?

This is a limited program available to select new Nourish patients.

If you're eligible, you'll see a message in your Nourish app by clicking the “Earn Rewards” button, letting you know you've been selected
If you don't see the program in your app, it is not currently available for your account
Medicare and Medicaid patients are not eligible for the grocery credit program
Eligibility is determined automatically — there's nothing you need to do to apply

How do I earn grocery credits?

Grocery credits are issued as prepaid gift cards delivered to your email, after every 2 appointments that you complete with your dietitian
Each patient may receive up to a maximum of 2 grocery gift cards
The grocery credit amount you are eligible for will be displayed in your Nourish app.

How will I receive my grocery credit?

After completing a qualifying appointment milestone, a prepaid digital gift card will be sent to the email address on file for your Nourish account
Gift cards are issued to a selection of grocery, meal kit, and food delivery partners.
Credits cannot be requested as cash or a cash equivalent

Is there a limit on how much I can receive?

Each patient may receive a maximum of 2 grocery gift card (note: this maximum does not reset every year)

Do I need to do anything special during my appointments?

No — there are no additional tasks or requirements beyond showing up for your visits. Simply create a nutrition plan with your dietitian and keep working towards your goals!

Can I share this offer with others?

This program is only available to members who have been individually selected
Grocery credit program eligibility is non-transferable

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General

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Frequently Asked Questions

General

Take your first step toward a longer, healthier life.

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