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FAQs
Appointments
What happens if I have technical issues during my session?

What happens if I have technical issues during my session?

If you experience a dropped connection, audio issue, or any other technical problem mid-session, here's what to do:

  • Try rejoining — go back to your patient portal at app.nourish.com, find the appointment, and click the Zoom link again
  • Message your dietitian — if you can't reconnect, send them a message through the Nourish app to let them know what happened. If the Zoom room isn’t working, they can start a session through a different video conferencing platform so the appointment can still occur.
  • Contact support — if the issue can't be resolved (or you don’t hear back from your dietitian), email support@nourish.com and the team can help determine next steps
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